Felt Dog Toys

General Returns

You have 30 calendar days from the date of purchase to return any item for a refund or store credit, provided the item is in its original condition, unused, with all labels, tags, and packaging intact. Returns made within this timeframe will be eligible for a refund or store credit, excluding any shipping costs. To initiate a return, please contact our customer support team with your order details and reason for return. Our team will guide you through the return process.

Non-Returnable Items

Certain items within our store may be marked as non-returnable or final sale due to hygiene concerns, perishable nature, or other reasons. These items will be clearly indicated non-returnable on their respective product pages, and returns or exchanges will not be accepted for such items unless they are damaged or defective upon arrival.

Return Shipping

Customers are responsible for all return shipping costs unless our customer support team has confirmed the return is due to a mistake on our part, such as a shipping error, or receiving a damaged or defective item. We recommend using a trackable shipping method to ensure that the returned item arrives safely at our facility. We do not take responsibility for any lost or damaged return shipments.

Refunds and Store Credits

Upon receiving and approving your returned item, we will issue a refund or store credit, depending on your preference and the availability of the item. Refunds will be issued to the original payment method used during the purchase, and store credits will be provided in the form of an electronic gift card. Please allow up to 7-10 business days for your refund or store credit to be processed. Once processed, the refund may take additional time to be reflected in your account, depending on your bank or card issuer.

Contact Us

If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team at bkmadesupport@brooklynchamber.com. We are here to assist you and ensure your shopping experience with us is exceptional.

Shipping Policy:

At Brooklyn Made Store, we strive to provide swift and efficient service for all our customers. All orders will be processed and shipped from our Industry City facilities within 5 business days from the date of purchase. We understand the urgency of receiving your items promptly, and we make it our priority to ensure timely delivery. Please note that the 5-business-day timeframe starts once the order is confirmed and payment is received. Once your package is shipped, you will receive a confirmation email along with a tracking number, allowing you to monitor the progress of your delivery. We work with reliable shipping partners to ensure your items arrive safely and securely. However, please be aware that unforeseen circumstances such as extreme weather conditions or operational disruptions may cause slight delays. If you have any questions or concerns regarding your shipment, feel free to contact our customer service team, who will be more than happy to assist you. Your satisfaction is our ultimate goal, and we appreciate your patience and understanding.